September 25, 2023

new consumer protection laws

New Consumer protection laws

<p>October the 1<sup>st</sup> did not only come with the new laws on smoking, but also saw new laws in regards to consumer protection, which will be great news for a lot of serial shoppers out there.</p> <p>Up until now consumers were entitled to a refund for a “reasonable time” which was very subjective, some brands stating a week, other more or less than that. However new law states that you will have a 30 day entitlement to a refund for faulty goods.</p> <p>This new law will also offer protection to many other people, who before would have just had to sit and feel sorry for themselves. Included in this is those that buy digital content (films, e-books, music etc) but instead of a full refund you will be entitles to a replacement. Refunds will also be entitled to those that buy second hand good from a retailer. People who buy services, such as a haircut, will also be more protected than they previously were, now under law service providers will have to but things right, or pay you a refund.</p> <p>These new laws will only apply if your goods are faults, refunding goods that are not faulty, for example when a consumer changes their mind on a product they have bought, is entirely down to the brand, you have no lawful right to a refund of this nature.</p> <p>The consumer rights acts states that goods:</p> <p>If your goods do not meet these guidelines, then you are entitled to a refund within 30 days of your purchase.</p> <p>Most people are happy with these new laws, accept of course the business’ that used to be able to talk their way out of giving refunds, but what do you think? Leave us your opinions below.</p>
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