Black Friday and Cyber Monday are finally over, and undoubtedly the shipping centres are busy sending out parcels after parcels.

It’s expected that there can often be delays in the shipping due to the overwhelming demand.

However, the seller of the product is legally obliged to ensure that your delivery is delivered to you.

They are expected to make sure they chase their chosen courier or delivery service to make sure your parcel arrives.

if you don’t receive your parcel, the first step you should take is to contact the seller and let them know that you have not received it.

In the worst-case scenario, you’re legally entitled to a replacement or refund if your parcel never arrives.

What can you do?

If your parcel didn’t arrive within the agreed time, you should contact the seller and ask them to resend it to you. you should make sure that your statement reflects that the non-deliverance is a failure on their part and a breach of contract.

If you don’t receive the item within 30 days, then request a full refund from the seller.

If the item was needed on the date agreed, for example, due to an event then you should also request a full refund.

If the seller refuses to do so, then you should pursue the complaint in writing.

If you paid with a debit or credit card you can contact your bank to get a refund, however, you should aim to do this within 100 days of making the purchase.

PayPal also offers an easy way to have your money refunded – as their dispute centre will allow you to complain about the seller and you will be refunded very quickly.

Can you claim the delivery charge?

If you paid for a specific delivery time, date, or special delivery you can claim it back if it doesn’t arrive on time. However, if you paid for standard delivery or it was free, you can’t claim it back.

For more information on consumer rights, take a look at and for disputes, or dispute resolution contact one of our team members for a free one-hour legal consultation.

Contact us on 0116 2999 199,  or email us at One of our team members will be in touch.